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CASE STUDY

Connecting to Savings 

How a Major U.S. Wireless Provider Enhanced Vendor Compliance and Achieved 15% Savings

A major U.S. wireless provider introduced a vendor compliance initiative to improve product-receipt accuracy and ensure device activation IDs were validated before shipment. While the process standardized supplier communication, it quickly hit scalability issues due to its manual workflows. The company turned to Trax to automate the process, drive adoption, and introduce performance metrics that could scale across teams.

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Challenge
THE CHALLENGE

The Need for Scalable Inbound Compliance

Despite successfully standardizing a data format and pre-approval processes, the wireless provider's manual inbound receiving process was not designed for scalability. The company faced several challenges, including:

  • Inefficiencies in the manual compliance process that hindered scalability.
  • Difficulty in providing performance metrics for management and support teams.
  • Low supplier adoption of the new compliance process.
THE TRAX SOLUTION

A Comprehensive, Automated Compliance Framework

Trax delivered a centralized, digital platform to streamline inbound compliance operations:

Web-Based Collaboration Portal

Enabled real-time interaction between suppliers, support teams, and management

Role-Based Access

 Allowed secure data submission, approvals, scheduling, and receipt tracking

Message Boards

Replaced phone calls and emails with centralized system communication

Compliance Reporting

Included historical performance tracking and scorecards for both suppliers and procurement teams

Integrated Contract Compliance

Accelerated invoice matching and payment processes

Real-Time Metrics

Gave stakeholders visibility into key compliance KPIs

Results (1)
THE RESULTS

Achieving Significant Operational Improvements and Cost Savings

Trax’s inbound compliance solution delivered clear, measurable value across the client’s operations:

  • 15% savings by replacing manual order processes with real-time interactions, reducing phone calls, voicemails, and emails
  • 10% improvement in dock scheduling productivity by aligning inbound signals with labor management scheduling.
  • 10% reduction in warehouse detention through improved clarity on inbound deliveries.
  • 2% reduction in inventory carrying costs due to a streamlined order-to-delivery cycle.

Discover What Strategic Optimization Can Do for You

Download the full case study to learn how this top wireless provider automated supplier workflows, improved data accuracy, and unlocked 15% cost savings—with help from Trax.

Learn how Trax can help you do the same.

Connecting to Savings

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