Eliminating $65M in Past Due Payments and Unifying 500+ Carrier Relationships
A Fortune 500 manufacturer was facing $65M in overdue carrier payments, broken processes across 20+ ERP systems, and supply chain disruption. By partnering with Trax, they eliminated the backlog, automated 80% of invoices, and restored stability with 90%+ first pass yield.
$65M
in backlog cleared
80%
of invoices automated
90%+ FPY
with automated invoice processing
THE CHALLENGE
The company’s freight audit and payment processes were collapsing under the weight of complexity:
12 business units, 20+ ERP systems, and manual cost allocations
$65M in unpaid invoices leading to carrier shutoffs
Trax addressed the company’s complex challenges through a comprehensive solution that combined advanced technology with dedicated expertise and support.
Rapid Crisis Response and Implementation
Trax executed an accelerated deployment to stabilize operations quickly, resolving technical issues that had overwhelmed the previous provider while maintaining critical payment continuity.
Advanced Technical Architecture and Automation
The platform integrated with 20+ ERP systems, automating multi-business unit allocation with high accuracy and significantly reducing manual work.
Dedicated Expertise and Labor Shift Model
Trax removed manual audit and exception tasks from the company’s team, handling weekly exception analysis directly and allowing internal staff to focus on strategic priorities.
THE RESULTS
Dramatic improvements in operational efficiency and supply chain stability.
The company achieved over 90% first pass yield, dramatically improving from ~20% and drastically reducing manual invoice review.
A $65 million backlog of past due payments was eliminated, restoring carrier relationships and ensuring supply chain continuity.
80% of invoices are now processed automatically, freeing the team to focus on higher-value tasks.
“We also eliminated a lot of the manual processes in the overall freight payment process. Before we were using excel spreadsheets for approvals and so forth. Now that the business managers can go directly into Trax, we can do a more systematic approach, which is excellent.”
Freight Payment Manager
Fortune 500 Manufacturer
From Carrier Shutoffs to Supply Chain Stability
Trax’s freight audit and payment solutions helped a global manufacturer eliminate $65M in past due payments, automate 80% of invoices, and restore healthy relationships with over 500 carriers. By leveraging Trax’s technology and expertise, the company achieved 90%+ first pass yield and gained clear visibility into transportation costs.
Download the full case study to see how Trax can transform complex supply chain operations.
Trax is an Enterprise Solutions Provider Trusted by Leading Organizations
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